10 Questions to Ask Your Moving Company Before Signing a Contract

When hiring a moving company, making the right choice can save you time, money, and stress. To ensure you’re entrusting your belongings to a reliable service, asking the right questions before signing a contract is essential. Below are the ten most critical questions when evaluating a moving company.
1. Are You Licensed and Insured?
One of the first things to verify is whether the moving company is properly licensed and insured. A legitimate company should have the necessary legal credentials and insurance to protect your belongings during the move.
2. Do You Offer Binding Estimates?
A binding estimate ensures that the price quoted will not change as long as the move details remain the same. This helps you avoid unexpected costs later. Always ask if the company provides a written, binding estimate.
3. What Services Are Included?
Moving companies offer various services, from basic transport to packing, unpacking, and storage. Be sure to ask what’s included in their quote and what services will incur additional charges. Understanding this upfront prevents unpleasant surprises
4. Do You Have References or Reviews?
Reputable moving companies should be able to provide references or direct you to online reviews. This will give you insight into their reliability and customer service. You want to ensure they are a trusted for hire service in the industry.
5. How Do You Handle Delays or Damages?
Delays and damages can sometimes occur, even with the best movers. Ask the company about their policies for handling such situations. Will they compensate you for damages? What happens if the delivery is delayed?
6. Are There Any Restrictions on Items?
Not all items can be transported by moving companies. Some restrict hazardous materials, plants, or even specific furniture types. Clarify these restrictions to ensure all your belongings can be safely moved.
7. Will My Belongings Be Transferred?
If your belongings need to be transferred between trucks or storage facilities, there’s a higher risk of loss or damage. Ask whether your items will stay on the same truck from pickup to delivery or if transfers are part of the process.
8. What Is Your Cancellation Policy?
Life happens, and plans can change. Knowing the cancellation policy upfront can save you from losing your deposit if you need to alter your moving date or cancel the service.
9. Do You Conduct an In-Home Estimate?
A reputable moving company should offer to conduct an in-home or virtual estimate to provide a more accurate quote. Beware of companies that provide estimates over the phone without seeing the items to be moved.
10. What Payment Options Are Available?
Discuss payment options and schedules. Some companies may require a deposit, while others might ask for full payment upfront. Avoid companies that only accept cash, as this can be a red flag for scams.
By asking these questions, you can ensure the moving company you choose aligns with your expectations and provides a smooth experience. Taking the time to vet your options thoroughly will give you peace of mind during one of life’s most significant transitions.